• We offer free shipping on all our products within India.
• Once your order has been processed it will be delivered to you within 1-2 business days in Hyderabad & Secunderabad locations, for other Locations delivery will take 7-15 business days.
• Once your order is shipped, you will get an e-mail informing you of the courier company bringing your package and the AWB no. / Docket no. The package can be tracked on the courier company’s web site.
• Deliveries are made during office hours 9am to 7pm. For specific details you can contact the courier company directly.
For any queries, you may contact us at book@mraaqua.in
DELIVERY POLICY
• Please note that each shipment of items in an order requires an adult’s signature upon delivery.
• If there is any change in delivery address, after the order has been placed the shipment shall be retained at the shipper’s branch office / dealer for you to collect. You can ask for a shipper’s branch location / dealer nearest to you for picking-up the shipment.
• In case you are not at delivery address at the time of delivery, the courier will leave you a delivery card for you to contact them in order to re-arrange delivery.
• People in your household can sign for the parcel but they will be asked for some proof of identification
PARTIAL SHIPMENTS
You can buy several items on healthzonero.com in a single order. A particular item that is out of stock or not available at all may not be shipped to you along with other items that are available off the shelf. In such cases there will be “Partial Shipment” of your order. This means that you will receive only a part of your whole order. In such cases, you will not be charged extra shipping charges for each subsequent shipment of items.
Any out-of-stock items in your order will automatically be shipped separately.
What are the delivery charges?
Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.
For example, seller WS Retail charges Rs. 40 for delivery per item if the order value is less than Rs. 500. While, orders of Rs. 500 or above are delivered free. Please check with individual Sellers to understand their delivery charges.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
The Seller offering the product
Product's availability with the Seller
The destination to which you want the order shipped to and location of the Seller.
Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on All Ethnics?
There are NO hidden charges when you make a purchase on All Ethnics. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy
